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Email Hosting

By Dennis Nind

• 26 articles

How to Create a New Mailbox

A mailbox stores emails sent to your address and allows you to send, receive, and sync messages across devices. Once set up, you can access it via Webmail or your preferred email apps. Each mailbox has a primary email address, and aliases can be added later if needed. This guide shows you how to create a new mailbox in your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Section 1. In the control panel, click the “Email” tab from the left-hand menu 2. Click the + New Mailbox button Click +New Mailbox 📝 Step 3: Fill Out Mailbox Details Enter the details for your new mailbox: - Email – This will be the name before the @ (e.g. info, resulting in info@yourdomain.com) - Password – Choose a strong, secure password - Mailbox Quota – Set a storage limit, or leave the default Click Create Mailbox to confirm. Create Mailbox Form ✅ Step 4: Confirmation Once created, your mailbox will appear in the list of active mailboxes and will be ready to use. You can now: - Log in via Webmail - Connect to an email app (like Outlook, Apple Mail, or Gmail) - Create aliases or forwarders if needed

Last updated on Apr 30, 2025

Accessing Your Email Control Panel

Your Email Control Panel is where you manage everything related to your email hosting — including mailboxes, spam filtering, auto-responders, and domain-level settings. To keep things simple and secure, you can access it directly through your Eco Web Hosting client area — no separate login required. 🔐 How to Access the Email Control Panel 1. Log in to your Eco Web Hosting client area: https://my.ecowebhosting.co.uk 2. Go to Web and Email Hosting 3. Choose the domain or hosting product linked to your email service 4. Click Manage Email to launch the Email Control Panel This will take you straight into your Enmail dashboard — no need to remember separate credentials. 🔗 What You Can Do in the Email Control Panel From here, you can: - Create and manage mailboxes - Set up email forwarders and aliases - Configure auto-responders (out-of-office messages) - Adjust spam filtering and email security settings - View domain-level email activity

Last updated on Apr 30, 2025

How to Blacklist a Sender Domain

If you’re receiving unwanted emails from a specific domain, you can block the entire domain using your Email Control Panel. This ensures that none of their messages are delivered to any mailboxes under your domain. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🚫 Step 2: Open the Filters Section 1. In the left-hand menu, click on Email 2. Click the Filters button 3. Then click the Blocked icon ✍️ Step 3: Add a Domain to the Blacklist 1. In the Blocked section, enter the domain you want to block (e.g. example.com) 2. Click Add to apply the filter Once saved, emails from any address ending in that domain will be automatically rejected or filtered, depending on your settings. ✅ That’s It! You’ve now successfully blocked the domain. This filter applies to all email accounts under your domain, helping keep spam or unwanted messages out.

Last updated on Apr 30, 2025

How to Create a Custom Email Filter

Custom email filters allow you to set up specific rules to automatically manage incoming emails — such as moving them to folders, forwarding them to another address, or blocking them entirely. You can create filters based on sender, subject, content, and more. This guide shows you how to set up a custom filter in your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Open the Filters Section 1. Click the Email tab in the menu Email Menu 2. Click the Filters button Filters Button ➕ Step 3: Create a New Custom Filter 1. Under the Custom Filters section, click Add Add Custom Filter 🧠 Step 4: Set Up Filter Conditions In the “If…” section, define the rule that triggers the filter. For example, to filter emails from a specific sender: - Condition: Sender - Match Type: Contains - Value: john@example.com You can also filter by: - Subject line - Recipient address - Body content - Header information ⚙️ Step 5: Choose What Happens Once the rule is defined, choose an action to take when the condition is met: - Discard – Deletes the email automatically - Send to Folder – Moves the email to a chosen folder - Forward to Email – Sends the email to another address You can set multiple conditions and actions for each filter. 💾 Step 6: Save Your Filter When you're done, click Create Filter to save and activate it. Create Filter Your custom filter will now run automatically on all incoming emails.

Last updated on Apr 30, 2025

How to Create an Email Whitelist

Whitelisting allows you to mark trusted senders or entire domains as safe — ensuring their emails are never mistakenly flagged as spam or blocked. This is useful for making sure messages from key contacts, systems, or web forms are always delivered. 🔐 Step 1: Access the Email Control Panel If you’re not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Section 1. From the left-hand menu, click Email Email Menu ✅ Step 3: Open the Whitelist Section 1. Click the Filters button 2. Then click the Whitelist tab at the top Whitelist Tab ➕ Step 4: Add an Address or Domain - To allow a specific email address, enter it fully (e.g. person@example.com) - To allow all mail from a domain, enter it in this format: @example.com Then click Add to save your entry. Add Whitelist Entry 💡 Whitelist Use Cases - Ensure emails from your own website (e.g. contact forms) aren’t filtered - Prevent trusted senders from being marked as spam - Safeguard key external systems like CRM platforms, alerting tools, or order systems

Last updated on Apr 30, 2025

How to Remove a Custom Email Filter

If you've previously created a custom email filter (e.g. to redirect or block certain messages) and no longer need it, you can remove it in just a few clicks from the Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to Filters 1. Click on the Email tab in the left-hand menu 2. Then click on Filters Filters Section 🗑 Step 3: Find and Delete the Filter 1. Scroll to the Custom Filters section 2. Locate the filter you wish to remove 3. Click the Delete icon next to that filter Delete Filter Your filter will be removed immediately, and the related action will no longer apply to incoming messages.

Last updated on Apr 30, 2025

How to Edit a Custom Email Filter

Custom filters allow you to automate how specific emails are handled — for example, moving them to folders, forwarding them, or blocking them. If your needs change, you can easily update any filter you’ve created without starting from scratch. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Filters Section 1. Click on the Email tab from the left-hand menu 2. Then click Filters 🛠 Step 3: Locate and Edit the Filter 1. Under Custom Filters, find the filter you want to change 2. Click the Edit icon next to it 🧠 Step 4: Modify the Filter Rules You can now adjust: - Conditions (e.g. sender, subject, body content) - Actions (e.g. discard, move to folder, forward to email) Example: You could change a filter from “Discard emails from newsletter@domain.com” to “Move them to a folder called Promotions”. 💾 Step 5: Save the Changes Once your changes are complete, click EDIT FILTER to apply them. Your updated filter will now apply to all incoming emails that match your revised conditions.

Last updated on Apr 30, 2025

How to Enable a Catch-All Email Address

A Catch-All Email Address allows you to capture all emails sent to invalid or mistyped addresses under your domain. Instead of bouncing, these emails are redirected to a mailbox you choose — ensuring you never miss a message due to a typo. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Open the Settings Section 1. In the left-hand menu, click on Email 2. Then click on Settings Settings Location ⚙️ Step 3: Enable the Catch-All Feature - Find the section labelled Catch-All Address - Toggle the switch to ON (by default, it will be OFF) 📥 Step 4: Choose a Destination Mailbox - Once enabled, a dropdown menu will appear - Select the mailbox where you'd like all unassigned email to be delivered Select Mailbox ✅ Done! Your catch-all address is now active. Any emails sent to misspelled or non-existent addresses at your domain (e.g. info@yourdomain.com instead of support@yourdomain.com) will now be delivered to the mailbox you selected. ⚠️ Note on Spam Catch-all addresses can sometimes attract more spam, since they accept email sent to any address at your domain. Make sure you have effective spam filtering enabled.

Last updated on Apr 30, 2025

How to Change Your Email Password

If you need to update your email password — for security reasons or simply to make it easier to remember — you can do so quickly within your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, start here: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Accounts Section 1. Click the Email tab in the left-hand menu 2. Then click Email Account Email Account Section 🔎 Step 3: Find the Email Address - You’ll see a list of existing mailboxes associated with your domain - Locate the email account you'd like to update ⚙️ Step 4: Open the Options Menu 1. Click the three dots next to the mailbox Three Dots 2. Select Change Password from the dropdown Change Password 🔁 Step 5: Set Your New Password - Enter your new password twice to confirm - Or click Generate Random for a strong, secure password - Then click CHANGE PASSWORD to save Set New Password ✅ Done! Your password has now been updated. Be sure to update it in any email apps or devices where you’ve previously saved the old password.

Last updated on Apr 30, 2025

How to Delete a Mailbox

Deleting a mailbox will permanently remove the mailbox and all emails stored within it. This action is irreversible, so if you need to keep any messages, make sure to back them up or move them to another mailbox first. ⚠️ Before You Begin - Make sure you've downloaded or transferred any important emails - Once deleted, the mailbox and all its contents cannot be recovered 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to the Email Section 1. Click on the Email tab from the left-hand menu Email Menu 🧾 Step 3: Locate the Mailbox 1. You'll see a list of all mailboxes associated with your domain 2. Find the mailbox you wish to delete Select Mailbox 🗑 Step 4: Delete the Mailbox 1. Click the three dots (⋮) next to the mailbox 2. Select Delete Account from the dropdown Delete Mailbox The mailbox will be removed immediately, and access via Webmail or email clients will be revoked.

Last updated on Apr 30, 2025

How to Edit Storage Space of a Mailbox

Each mailbox has a storage quota, which limits how much email it can store. If a mailbox is approaching its limit, you can easily increase or adjust the quota — or set it to unlimited if required. This guide shows you how to update the storage space for a mailbox in your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Go to the Mailboxes Section 1. Click the Email tab in the left-hand menu 2. Click Mailboxes ✏️ Step 3: Select the Mailbox to Edit 1. Find the mailbox you want to change 2. Click the three dots (⋮) next to it 3. Choose Edit Storage Space from the dropdown 📦 Step 4: Update the Quota 1. Enter a new storage value in MB (e.g. 2048 for 2GB) 2. Or select Unlimited if you don’t want a cap 💾 Step 5: Save Your Changes Click Update Size to apply the new quota settings. Your mailbox will now have the updated limit applied immediately. 🧠 Why Adjust Quotas? - Prevent delivery issues caused by full mailboxes - Control storage usage across multiple users - Allocate more space to users who need it

Last updated on Apr 30, 2025

How to Disable IMAP and POP Login

IMAP and POP are two common protocols used by email applications to download messages from your mailbox. - IMAP allows access from multiple devices and keeps messages stored on the server - POP downloads and removes messages from the server, typically used for single-device access If you'd prefer users only access email via Webmail (or want to limit device syncing), you can disable both IMAP and POP login access for individual mailboxes. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to the Mailbox Settings 1. In the left-hand menu, click on Email Mail Section 2. Locate the mailbox you want to modify 3. Click the three dots (⋮) next to that mailbox Three Dots ✏️ Step 3: Open the IMAP & POP Settings 1. From the dropdown menu, select IMAP & POP IMAP POP Option ❌ Step 4: Disable Access 1. Toggle the switches to turn IMAP and/or POP access OFF 2. Click Save to apply the changes Toggle IMAP POP Once disabled, the mailbox will no longer be accessible from traditional email clients like Outlook, Thunderbird, or Apple Mail — but it can still be accessed via Webmail. 💡 Why Disable IMAP or POP? - Improve control over how email is accessed - Prevent use of personal devices for business email - Force all email activity through Webmail for security or monitoring

Last updated on Apr 30, 2025

How to Create an Email Alias

An email alias is an alternative email address that automatically forwards messages to a primary mailbox — without creating a separate inbox. It’s useful for creating role-based or public-facing addresses like support@yourdomain.com while keeping your personal mailbox private. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Go to the Email Section 1. In the left-hand menu, click Email Email Menu 2. Under the Mailboxes list, find the mailbox you want the alias to forward to Select Mailbox ➕ Step 3: Create a New Email Alias 1. Click the three dots (⋮) next to the mailbox 2. Choose @Aliases from the dropdown Open Aliases 3. In the text field, enter the alias address (e.g. support) 4. Click Add to save the alias Add Alias ✅ Test the Alias Send a test email to your new alias (e.g. support@yourdomain.com) and make sure it delivers to the primary mailbox. 🧠 Good to Know - Aliases do not have their own inbox or login - You can add multiple aliases to the same mailbox - You can remove or update aliases from the same menu at any time

Last updated on Apr 30, 2025

How to Remove an Email Alias

Email aliases are helpful for redirecting messages to a primary mailbox — but if one is no longer needed, it can be quickly removed from the Email Control Panel. This guide walks you through how to delete an existing alias. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🧭 Step 2: Navigate to the Mailboxes Section 1. Click the Email tab in the left-hand menu Email Menu 2. Make sure Mailboxes is selected Mailboxes ✏️ Step 3: Open Alias Management 1. Locate the mailbox that contains the alias you want to remove 2. Click the three dots (⋮) next to the mailbox 3. Select @Aliases from the dropdown Open Aliases 🗑 Step 4: Remove the Alias 1. A list of aliases for that mailbox will appear 2. Click the Delete icon next to the alias you want to remove Delete Alias The alias will be deleted immediately and will no longer forward email to the mailbox. ✅ Done! You’ve successfully removed the alias. Messages sent to that alias address will now be rejected unless it’s re-added or assigned elsewhere.

Last updated on Apr 30, 2025

How to Set Up an Email Forwarder

An email forwarder automatically redirects emails from one address to another — for example, from info@yourdomain.com to you@example.com. This is useful if you want to receive emails in a central inbox without creating multiple accounts. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Navigate to the Email Section 1. In the control panel, click the Email tab 🔁 Step 3: Open the Forwarders Section 1. Click on the Forwarders button under the Email section Forwarders ➕ Step 4: Add a New Forwarder 1. Click the Add Forwarder button Add Forwarder ✏️ Step 5: Configure the Forwarding Rule Fill in the form with the following: - Address to Forward – The mailbox you're forwarding from (e.g. info@yourdomain.com) - Destination Email Address – The email address you want messages delivered to (e.g. yourname@example.com) Then click Add Forwarder to save the rule. Add Forwarder Form ✅ Confirmation Your new forwarder will now appear in the list. All future messages sent to the original address will automatically be redirected to the destination address. 💡 Tip Forwarders are great for: - Consolidating multiple email addresses into one inbox - Setting up temporary redirects (e.g. during staff absence) - Handling generic role-based addresses like sales@ or support@

Last updated on Apr 30, 2025

How to Delete an Email Forwarder

If you no longer need an email forwarder — or want to stop messages from being redirected to another address — you can remove it quickly from your Email Control Panel. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Navigate to the Email Section 1. In the left-hand menu, click Email 🔁 Step 3: Open the Forwarders Section 1. Click on Forwarders 🗑 Step 4: Delete the Forwarder 1. In the list of existing forwarders, find the one you want to remove 2. Click the Delete icon next to it You’ll see a confirmation message that the forwarder has been deleted. Emails will no longer be redirected from that address.

Last updated on Apr 30, 2025

How to Blacklist an Email Address

If you're receiving unwanted emails from a specific sender, you can block that address by adding it to your Blocked List. This ensures messages from that sender are automatically rejected before reaching your inbox. 🔐 Step 1: Access the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel ✉️ Step 2: Open the Filters Section 1. Click the Email tab in the left-hand menu 2. Click Filters 3. Click the Blocked tab Blocked Tab ➕ Step 3: Add the Email Address to the Blocklist 1. Enter the full email address you want to block (e.g. spamuser@example.com) 2. Click Add Add Blocked Address Once added, all future emails from this address will be blocked from delivery to your domain. ✅ That’s It! You've successfully blocked the sender. You can return to this section at any time to remove or add more email addresses to your blocklist.

Last updated on Apr 30, 2025

How to Set Up Your Email Client (Outlook, Apple Mail, Thunderbird, etc.)

After the migration to our new platform, you’ll need to update your email client settings to continue sending and receiving email. This guide covers how to configure your email using IMAP (recommended), POP3 (optional), and SMTP settings. 🔧 Recommended Settings (IMAP) Using IMAP keeps your email in sync across multiple devices (desktop, phone, tablet, etc.). Here's how to configure your email client: Incoming Mail (IMAP) - Server: mail.enmail.co - Protocol: IMAP - Port: 993 - Encryption: SSL/TLS Outgoing Mail (SMTP) - Server: mail.enmail.co - Port: 465 - Encryption: SSL/TLS 📥 Optional Settings (POP3) POP3 downloads your emails to your device and removes them from the server (not recommended unless you need offline-only access). Incoming Mail (POP3) - Server: mail.enmail.co - Port: 995 - Encryption: SSL/TLS Outgoing Mail (SMTP) - Same as IMAP setup above. 💡 Additional Notes - Username: Your full email address (e.g., yourname@yourdomain.com) - Password: Use the updated password shown in the Migration Tracker - Authentication Required: Yes (for both incoming and outgoing servers) - Secure Password Authentication (SPA): ❌ Do not enable SPA, especially if using Microsoft Outlook

Last updated on May 12, 2025

How to Enable DKIM on Your Domain

DomainKeys Identified Mail (DKIM) adds a layer of security to your outgoing email by attaching a digital signature. This helps receiving servers verify that the email hasn’t been altered and really came from your domain — improving deliverability and protecting your reputation. Follow these steps to enable DKIM: 🛠 Step 1: Log in to the Email Control Panel If you're not already logged in, follow this guide: 👉 How to Access Your Email Control Panel 🌐 Step 2: Select Your Domain From the dashboard, click on the domain you want to enable DKIM for. This will take you to its settings page. ⚙️ Step 3: Go to Settings Click on the Settings tab for your domain. ✅ Step 4: Enable DKIM 1. Scroll to the DKIM section. 2. Toggle the switch to ON. Once enabled, the system will automatically generate a DKIM DNS record... 🧾 Step 5: Add DKIM Record to Your DNS (If Required) If you manage your own DNS (not using our name servers), you’ll need to manually add the DKIM record. The record information is provided on the DKIM screen and can be copied by clicking the icon next to each field. 💡 If we manage your DNS, this record is added automatically. 📬 What Happens Next? Once the DKIM record is active and propagated, your outgoing emails will be signed with your domain's private key — allowing recipients to verify the message came from your domain. ✅ Done! You've successfully enabled DKIM. Your domain is now better protected against spoofing, and your emails are more likely to land in inboxes — not spam folders.

Last updated on Jul 22, 2025

How to Verify and Configure Email DNS Records for Better Deliverability

How to Verify and Configure Email DNS Records for Better Deliverability Description: This comprehensive guide explains how to check and configure your email DNS records to maximise the reliability and deliverability of your email. It’s tailored for shared hosting customers using Eco Web Hosting (or similar providers) and covers the essential DNS records for sending and receiving emails successfully. Why DNS Records Matter for Email Proper DNS records are critical for: - Ensuring your emails reach inboxes and are not flagged as spam - Seamless sending and receiving of messages - Verifying your domain’s identity to build trust with other mail servers The four core DNS records for email are: - MX Records: Route incoming mail to your mail server - SPF Records: Specify which mail servers are allowed to send on your behalf - DKIM Records: Attach a digital signature to your outgoing emails for verification - DMARC Records: Set policies for how unauthenticated emails should be handled Step 1: Locate Your DNS Management You can manage DNS records for your domain through your Eco Web Hosting client area. To access DNS Management: 1. Log in to your Eco Web Hosting client area. 2. Find your domain and click Manage Hosting. 3. Open the DNS Management section in the hosting control panel. If your domain uses external DNS (such as GoDaddy, Namecheap, etc.), sign in to that provider’s DNS control panel instead. Step 2: Verify Existing Email DNS Records MX Records Purpose: Direct email traffic to your mail server. How to check: - In DNS Management, look for records of type MX. - For Eco Web Hosting email, you should see: Host: yourdomain.com Type: MX Value: mx.enmail.co Priority: 10 If you use a third-party email service (e.g., Google Workspace, Microsoft 365), enter the MX settings they provide. SPF Record Purpose: Prevents unauthorised mail servers from sending emails using your domain. How to check: - Look for a TXT record beginning with v=spf1. - For Eco Web Hosting, your SPF record should look like: Host: yourdomain.com Type: TXT Value: v=spf1 include:_spf.enmail.co ~all If you use other services (such as Mailchimp), add their include: statements to your SPF record according to their instructions. DKIM Record Purpose: Digitally signs outgoing emails to prove they come from your domain. How to enable DKIM on Eco Web Hosting (shared hosting): 1. Log in to your Eco Web Hosting client area. 2. Click Manage Hosting next to your domain. 3. Open the Email section in the hosting control panel. 4. Select DKIM from the menu. 5. Click Enable DKIM for your domain. - The system will generate the required DKIM DNS record: a TXT record with the appropriate selector and key. 6. Copy the DKIM record details provided (it will look similar to this): Host: default._domainkey.yourdomain.com Type: TXT Value: v=DKIM1; k=rsa; p=MIIBIjANBgkqhki... 7. Add this record in your DNS Management area if it isn’t automatically added. If you use a third-party email provider, follow their instructions to obtain and add a DKIM record. DMARC Record Purpose: Tells receiving servers how to treat emails that fail SPF or DKIM checks. - DMARC records are not always mandatory but are recommended for security and deliverability. Host: _dmarc.yourdomain.com Type: TXT Value: v=DMARC1; p=none; rua=mailto:your@email.com - Start with p=none to monitor without rejecting emails. Once you’re confident everything is configured correctly, you can change the policy to quarantine or reject for stricter enforcement. Step 3: Add or Update DNS Records 1. In your DNS Management panel, click Add Record or Edit next to an existing record. 2. Choose the correct record type (MX, TXT). 3. Enter the values provided above. 4. Save your changes. Note: DNS updates might take up to 24–48 hours to fully propagate across the internet. Step 4: Test Your Email Configuration - Send a test message to a Gmail or Outlook address and see if it arrives in the inbox, not the spam or junk folder. - Use online testing tools to check your DNS and email setup: - MXToolbox - Mail-Tester - Google Admin Toolbox CheckMX Troubleshooting Common Issues Email Goes to Spam - Double-check that SPF, DKIM, and DMARC records are present and valid. - Review your email for spam-like content or overly large attachments. - Ensure your sending IP address is not blacklisted (test with MXToolbox). Not Receiving Emails - Confirm that your MX records point to the correct mail server. - Remove any conflicting or outdated MX records. - Always check your spam/junk folder. SPF/DKIM/DMARC Fails - Make sure you’ve copied and pasted each record exactly as provided—no extra spaces or line breaks. - Only one SPF record is allowed per domain; combine includes if needed. - Verify the Host field matches the instructions exactly. Examples SPF Record for Multiple Sending Services: v=spf1 include:_spf.enmail.co include:mailchimp.com ~all Sample DMARC Record with Quarantine Policy: v=DMARC1; p=quarantine; rua=mailto:your@email.com Additional Tips - Always back up your current DNS settings before making changes. - Be patient—DNS propagation can take up to 48 hours. - After any DNS update, retest your email configuration. Still Need Help? If you’ve followed this guide and still face issues, please submit a support ticket including details of your problem and what you’ve tried so far. Our support team will be happy to help! Last updated: July 2025

Last updated on Jul 25, 2025

How to Identify and Protect Against Email Phishing Attempts

How to Identify and Protect Against Email Phishing Attempts **Description:**A comprehensive guide to help you recognize suspicious emails, understand common phishing tactics, and protect your Eco Web Hosting account credentials. Table of Contents - What is Email Phishing? - Common Signs of Phishing Emails - Typical Phishing Tactics - How to Protect Your Hosting Account - Step-by-Step: What to Do If You Receive a Suspicious Email - Troubleshooting & FAQs - Additional Resources What is Email Phishing? Phishing is a fraudulent attempt to obtain sensitive information—such as usernames, passwords, or credit card details—by disguising as a trustworthy entity in electronic communication. Attackers often target shared hosting customers to gain access to hosting accounts, websites, or email. Common Signs of Phishing Emails Be on the lookout for these warning signs: - **Suspicious Sender Address:**Example: support-eco@example.com instead of support@ecowebhosting.co.uk - Urgent or Threatening Language:“Your account will be suspended unless you act immediately.” - **Unusual Links or Attachments:**Links that don’t match the company website or unexpected attachments. - **Poor Grammar or Spelling:**Legitimate companies rarely send emails with obvious mistakes. - **Requests for Personal Information:**Asking you to confirm passwords or payment details via email. Example of a suspicious email: From: ecowebhosting.security@randomdomain.com Subject: Important: Account Verification Needed Dear Customer, We have detected unusual activity on your account. Please click the link below to verify your details: http://fake-ecowebhosting-login.com Failure to comply will result in suspension. Best regards, Eco Web Hosting Support Team Typical Phishing Tactics Attackers may use: - **Fake Login Pages:**Mimicking the Eco Web Hosting login page to steal your credentials. - **Spoofed Email Addresses:**Using similar-looking addresses or domains. - **Malicious Attachments:**Sending infected files disguised as invoices or reports. - **Impersonation:**Pretending to be technical support, billing, or even other customers. How to Protect Your Hosting Account Follow these recommendations to stay safe: 1. Always Access via Official URLs - Type https://my.ecowebhosting.co.uk directly into your browser. - Bookmark the official login page. 2. Verify Sender Addresses - Double-check the sender’s domain. - If unsure, contact Eco Web Hosting via your client area. 3. Check Links Before Clicking - Hover over links to preview the URL. - Ensure URLs start with https:// and belong to ecowebhosting.co.uk. 4. Enable Two-Factor Authentication (2FA) - Go to your Eco Web Hosting client area. - Navigate to Security Settings and follow prompts to enable 2FA. 5. Use Strong, Unique Passwords - Update your hosting, cPanel, and email passwords regularly. - Use a reputable password manager. 6. Never Share Your Credentials - Eco Web Hosting staff will never ask for your password via email. 7. Regularly Review Account Activity - Log in to your client area and check recent logins or changes. - Set up account notifications if available. Step-by-Step: What to Do If You Receive a Suspicious Email 1. Do Not Click Any Links or Open Attachments 2. Verify the Email - Log in to your Eco Web Hosting client area directly (not via email links). - Check for any messages or alerts in your dashboard. 3. Report the Email - Forward the suspicious email (as an attachment if possible) to our support team via a support ticket. - Include any relevant details or screenshots. 4. Change Your Passwords Immediately - If you clicked a link or entered credentials, reset your passwords for: - Eco Web Hosting account - cPanel - Email accounts 5. Scan Your Device for Malware - Use a reputable antivirus program. 6. Check for Unauthorized Changes - Review your website files via File Manager. - Look for unexpected changes or unfamiliar files. Troubleshooting & FAQs I entered my details on a suspicious site—what now? 1. Change your passwords immediately. 2. Open a support ticket to let us know. 3. Check for unauthorized changes (see above). 4. Monitor your account for unusual activity. My website is showing strange content after a phishing incident. What should I do? - Review and restore your website files from backup via cPanel > File Manager or the Backup tool. - Remove any unfamiliar files or scripts. - Submit a support ticket if you need assistance. How can I whitelist safe senders and avoid legitimate emails going to spam? - Use the Email Control Panel to add trusted contacts to your whitelist. - For step-by-step instructions, see:Email > Filters > Whitelist in your control panel. Additional Resources - How to Create Strong Passwords - Enabling Two-Factor Authentication - How to Submit a Support Ticket - UK Government Cyber Aware > Stay vigilant! If in doubt, always contact Eco Web Hosting support through your client area. Protecting your hosting account keeps your website and data safe.

Last updated on Aug 08, 2025

Creating Strong Email Account Passwords: Prevention and Best Practices

Creating Strong Email Account Passwords: Prevention and Best Practices **Description:**A comprehensive guide to creating, managing, and rotating email account passwords to prevent unauthorized access and email spoofing. This article is tailored for Eco Web Hosting shared hosting customers, but is equally relevant for VPS and reseller hosting users. Why Strong Email Passwords Matter Weak or reused passwords remain the most common cause of email account breaches, which can result in: - Unauthorized access to sensitive information - Spam or phishing emails sent from your domain (email spoofing) - Service suspension due to abuse reports Prevention starts with a strong, unique password for every email account. Best Practices for Creating Strong Passwords A strong password should: - Be at least 12 characters long - Contain a mix of: - Uppercase letters (A-Z) - Lowercase letters (a-z) - Numbers (0-9) - Special characters (!@#%&*) - Avoid dictionary words or personal information (like names, birthdays, or common phrases) - Be unique for each account Example of a strong password: !Ke7f$R2jWq9#xL8 Step-by-Step: Creating or Changing Your Email Password Shared Hosting (Eco Web Hosting Email Control Panel) 1. Log in to Your Client Area - Visit https://my.ecowebhosting.co.uk and log in with your credentials. 2. Access the Email Control Panel - Under your service, click "Email" to launch the dedicated Email Control Panel. 3. Locate the Email Account - Click the Email tab in the left-hand menu. - Select Email Account to view all mailboxes. 4. Change the Password - Find the desired mailbox, click the three dots (...) next to it, and select Change Password. - Enter a new, strong password (or use the "Generate Random" option for maximum security). - Confirm and save the change. 5. Update Devices and Apps - Update the new password in all email apps, clients, and devices to avoid sync errors. Tips for Managing Passwords - Use a password manager (such as Bitwarden, LastPass, or 1Password) to generate and store complex passwords securely. - Never share your email password with anyone. - Change passwords regularly (at least every 6–12 months) or immediately if you suspect your account security has been compromised. - Enable two-factor authentication (2FA) where available. How to Rotate Passwords on a Schedule 1. Set a calendar reminder to update your email passwords every 6–12 months. 2. Use the Email Control Panel to change passwords as described above. 3. Inform users (for shared or team mailboxes) ahead of time to prevent disruption. 4. Remove access for any users who no longer need it. Troubleshooting Common Password Issues "Login Failed" or "Authentication Error" - Double-check for typos (passwords are case-sensitive) - If you recently changed your password, ensure all devices are updated - Use the password reset feature in the Email Control Panel if needed "Account Locked" or "Multiple Failed Login Attempts" - Wait 5–10 minutes before trying again (accounts may be temporarily locked for security) - Reset your password using the control panel if you suspect unauthorized access Receiving Bouncebacks or Spam Reports - Change your password immediately - Review all active forwarders and mailboxes for unauthorized changes - Run an antivirus scan on your devices Preventing Email Spoofing While strong passwords help prevent unauthorized access, you should also: - Enable SPF, DKIM, and DMARC DNS records to protect your domain from being spoofed by outsiders.See: How to Verify and Configure Email DNS Records - Monitor sent emails for suspicious activity in your control panel or webmail. Useful Tools & Resources - Password Generators: - Bitwarden Password Generator - LastPass Password Generator - Password Managers: - Bitwarden, 1Password, LastPass, Dashlane Frequently Asked Questions **Q: Can I recover a forgotten password?**A: Yes. Use the "Change Password" option in your Email Control Panel to set a new password. **Q: Is there a password strength checker?**A: The Email Control Panel will indicate if your password is weak, strong, or very strong. Always choose "strong" or "very strong" ratings. **Q: What if I suspect my email account was hacked?**A: Change your password immediately and submit a support ticket with details of the incident. Always keep your passwords secure—your account, data, and reputation depend on it. If you need further help, please submit a support ticket.

Last updated on Aug 08, 2025

How to Configure Microsoft Outlook with Your Shared Hosting Email Account

How to Configure Microsoft Outlook with Your Shared Hosting Email Account Last updated: July 2025 Description This guide walks you through configuring Microsoft Outlook to work seamlessly with your shared hosting email account. It covers recommended IMAP/SMTP settings, typical troubleshooting steps, and common mistakes to avoid. Written for shared hosting customers with basic technical knowledge. Table of Contents - Prerequisites - Step 1: Gather Your Email Account Details - Step 2: Create Your Mailbox (via cPanel) - Step 3: Open Microsoft Outlook and Start Setup - Step 4: Enter Your Email Account Settings - Step 5: Test & Complete the Setup - Troubleshooting Connection Issues - Common Configuration Mistakes & How to Avoid Them - Useful Tools & Further Help Prerequisites - Your mailbox is created in your hosting control panel - You have your email address and password - Microsoft Outlook installed on your device - Access to cPanel (or your hosting control panel) for mailbox management Step 1: Gather Your Email Account Details Before starting, make sure you have the following information: - Email Address: (e.g., info@yourdomain.com) - Password: (set when you created the mailbox) - Incoming Mail Server (IMAP): mail.enmail.co - IMAP Port: 993 - Encryption: SSL/TLS - Outgoing Mail Server (SMTP): mail.enmail.co - SMTP Port: 465 - Encryption: SSL/TLS - Username: (your full email address) - Password: (same as above) Step 2: Create Your Mailbox (via cPanel) If you haven’t created your mailbox yet: 1. Log in to cPanel. 2. Go to the Email section and click Email Accounts. 3. Click + Create. 4. Fill in: - Email (e.g. info) - Domain (choose your domain) - Password (choose a strong password) - Storage space (optional) 5. Click Create. You can also manage mailboxes via your provider's Email Control Panel if available. Step 3: Open Microsoft Outlook and Start Setup 1. Open Microsoft Outlook. 2. Go to File > Add Account. 3. Enter your full email address and click Connect. If Outlook tries to auto-configure using Microsoft Exchange, choose "IMAP" instead. Step 4: Enter Your Email Account Settings When prompted, select IMAP and enter the following: | Setting | Value | | ------- | ----- | | Incoming Server | mail.enmail.co | | IMAP Port | 993 | | Encryption | SSL/TLS | | Outgoing Server | mail.enmail.co | | SMTP Port | 465 | | Encryption | SSL/TLS | | Username | your full email address | | Password | your mailbox password | Example: Incoming Mail (IMAP): Server: mail.enmail.co Port: 993 Encryption: SSL/TLS Outgoing Mail (SMTP): Server: mail.enmail.co Port: 465 Encryption: SSL/TLS Username: info@yourdomain.com Password: [your password] > Important: Do not enable Secure Password Authentication (SPA) in Outlook. Step 5: Test & Complete the Setup 1. Click Next and wait for Outlook to test the account settings. 2. If successful, you’ll see a confirmation screen. 3. Click Finish to start using your mailbox in Outlook. Troubleshooting Connection Issues If you experience problems: - Authentication failed: - Double-check your email address and password. - Reset your password in cPanel if unsure. - Cannot connect to server: - Ensure you are using the correct server (mail.enmail.co), ports (993 for IMAP, 465 for SMTP), and SSL/TLS encryption. - Confirm your internet connection is active. - Emails not sending/receiving: - Check your MX and SPF records in cPanel’s Zone Editor: MX record: Host: @ Value: mx.enmail.co Priority: 0 SPF record (TXT): Host: @ Value: v=spf1 include:spf.enmail.co ~all - Remove any conflicting or outdated MX records. - SSL/TLS errors: - Confirm SSL/TLS is selected for both IMAP and SMTP. - Try removing and re-adding the account in Outlook. - Emails go to spam: - Review your message content and attachments. - Ensure SPF, DKIM, and DMARC records are set up correctly. Common Configuration Mistakes & How to Avoid Them - **Wrong server names:**Use mail.enmail.co for both incoming and outgoing servers. - **Incorrect ports:**IMAP: 993 (SSL/TLS), SMTP: 465 (SSL/TLS) - **Not using full email address as username:**Enter the complete email address (e.g., info@yourdomain.com). - **Enabling SPA:**Do not enable Secure Password Authentication (SPA). - **Old or incorrect DNS records:**Remove outdated MX or SPF records via cPanel to prevent delivery issues. Useful Tools & Further Help - Webmail Access:https://webmail.enmail.co (log in using your email address and password) - **cPanel File Manager:**Use to check or manage your website and configuration files. - Online DNS and Email Testing: - MXToolbox - Mail-Tester - Google Admin Toolbox CheckMX **Still need help?**If you’ve followed this guide and still face issues, please submit a support ticket with details of your problem, error messages, and steps you’ve already tried. For more guides and troubleshooting tips, visit our Email Hosting Help Articles.

Last updated on Aug 08, 2025

How to Verify and Troubleshoot Email DNS Configuration

How to Verify and Troubleshoot Email DNS Configuration **Description:**This comprehensive guide will help shared hosting customers verify the correct setup of their email DNS records (MX, SPF, DKIM, and DMARC), test email routing, and resolve common delivery issues—whether your DNS is managed with Eco Web Hosting or on external nameservers (like GoDaddy or Namecheap). Table of Contents - Why DNS Records Matter for Email - Step 1: Accessing DNS Management - If Your DNS Is Managed with Eco Web Hosting - If Your DNS Is Managed Externally - Step 2: Verifying Your Email DNS Records - MX Records - SPF Record - DKIM Record - DMARC Record - Step 3: Testing and Troubleshooting Email Delivery - Common Issues & Solutions - Useful Tools - Step 4: When to Contact Support Why DNS Records Matter for Email Email delivery and reliability depend on having the correct DNS records in place. Proper DNS configuration ensures: - Your emails land in recipients’ inboxes rather than spam - You can both send and receive email without interruption - Other mail servers recognise and trust your domain’s identity The four core DNS records you’ll need for reliable email are: - MX Records: Route incoming email to your mail server - SPF Records: Define which mail servers are authorised to send on behalf of your domain - DKIM Records: Digitally sign outgoing emails for authentication - DMARC Records: Instruct receiving servers how to handle unauthenticated emails Step 1: Accessing DNS Management How you manage your DNS records depends on where your domain’s nameservers are pointed. You can only edit DNS directly in the Eco Web Hosting control panel if your domain uses our nameservers. If Your DNS Is Managed with Eco Web Hosting 1. Log in to your Eco Web Hosting client area 2. Click Manage Hosting next to your domain 3. Open the DNS Management section in the hosting control panel If Your DNS Is Managed Externally If your nameservers are set to another provider (like GoDaddy, 123 Reg, Namecheap, Cloudflare, etc.), you must: 1. Log in to your domain registrar or external DNS provider’s control panel 2. Locate the DNS or Zone Management area for your domain 3. Make all changes (adding, editing, or removing records) from that platform > You cannot edit DNS records from the Eco Web Hosting control panel if your domain uses external nameservers. All updates must be performed where your DNS is hosted. Step 2: Verifying Your Email DNS Records To ensure email works smoothly, check that the following records exist and are correct—either in your Eco Web Hosting DNS panel or externally, depending on your setup. MX Records Purpose: MX records specify which server handles incoming email for your domain. How to Check: - In your DNS Management (either with Eco Web Hosting or your external DNS provider), locate the MX records. For Eco Web Hosting email, your MX record should be: Host: yourdomain.com Type: MX Value: mx.enmail.co Priority: 10 If you use a third-party email service (such as Google Workspace or Microsoft 365), use the MX details they provide instead. **Note:**If you manage DNS externally but use Eco Web Hosting for email, you must add our MX record (mx.enmail.co) to your external DNS provider. SPF Record Purpose: The SPF record helps prevent unauthorised senders from sending email as your domain. How to Check: - Look for a TXT record beginning with v=spf1. For Eco Web Hosting email, your SPF record should look like: Host: yourdomain.com Type: TXT Value: v=spf1 include:_spf.enmail.co ~all If you use additional services to send email (like Mailchimp or Google), add their include: statements to your SPF record, for example: v=spf1 include:_spf.enmail.co include:mailchimp.com ~all **Important:**Only one SPF record is allowed per domain—combine all services into a single record. **If you manage DNS externally:**Create or update the SPF TXT record in your external DNS provider’s control panel. DKIM Record Purpose: DKIM provides cryptographic signatures for outgoing email, proving they’re genuine and haven’t been altered. How to Enable and Check DKIM: 1. Log in to your Eco Web Hosting client area 2. Click Manage Hosting next to your domain 3. Navigate to the Email section and select DKIM 4. Click Enable DKIM (if not already enabled) 5. The control panel will display your DKIM TXT record, which will look something like: Host: default._domainkey.yourdomain.com Type: TXT Value: v=DKIM1; k=rsa; p=MIIBIjANBgkqhki... - If your DNS is managed with us, this record may be added automatically. - If you use external DNS: - Copy the DKIM record details provided in the control panel - Add them as a TXT record in your external DNS provider’s DNS settings DMARC Record Purpose: DMARC helps protect your domain from phishing and spoofing by instructing receiving servers how to handle emails that fail SPF or DKIM checks. Recommended starting DMARC record: Host: _dmarc.yourdomain.com Type: TXT Value: v=DMARC1; p=none; rua=mailto:your@email.com - Begin with p=none to monitor email activity without affecting delivery - After monitoring, you may adjust to p=quarantine or p=reject for stronger enforcement Add this DMARC record in the DNS panel where your domain’s DNS is managed (Eco Web Hosting or external provider). Step 3: Testing and Troubleshooting Email Delivery Common Issues & Solutions 1. Email Not Sending or Receiving - Check MX Records: Ensure there is only one set of MX records and that they match your provider’s requirements. - Spam/Junk Folders: Always review these folders for missing emails. - Mailbox Full: Make sure there is available space in your mailbox. 2. Emails Going to Spam - SPF/DKIM/DMARC: Ensure all three records are present and correctly set up. - Blacklists: Test your sending IP against blacklists (see Useful Tools). - Email Content: Avoid spammy wording and excessive attachments. 3. SPF/DKIM/DMARC Failures - Syntax: Enter records exactly as provided, with no extra spaces or line breaks. - One SPF Record: Only one SPF TXT record should exist—combine all required includes in one. 4. SMTP Authentication or Connection Errors - Authentication: Double-check your full email address and password. Reset if needed. - SMTP Settings: Use mail.enmail.co with port 465 (SSL/TLS). - Sender Address: The "From" address should match your authenticated SMTP user. Useful Tools - MXToolbox — Inspect your MX, SPF, DKIM, and check for blacklists - Mail-Tester — Analyze email deliverability and configuration - Google Admin Toolbox CheckMX — In-depth DNS and mail flow diagnostics - Email Trace/Track Delivery (if available in your control panel) — Follow the path of sent/received emails to identify issues Step 4: When to Contact Support If you have checked and updated your DNS records and tested your email, but problems persist: - Prepare the following information: - Your domain name - Any error messages received - Screenshot of your SMTP/email client settings - Details about any plugins or modules used (e.g., WP Mail SMTP, Contact Form 7) - Description of any recent changes made to your DNS or hosting - Submit a support ticket via your Eco Web Hosting client area Tips: - Always back up your DNS zone before making changes, especially when using external DNS providers. - Allow up to 24–48 hours for DNS changes to propagate globally. - After updating records, retest your email functionality. > For more guidance, visit our Email Hosting Help Articles.Still need help? Please submit a support ticket and our team will be happy to assist!

Last updated on Aug 08, 2025

Configuring Google Workspace MX Records

Configuring Google Workspace MX Records **Description:**A comprehensive walkthrough for updating MX records to use Google Workspace (formerly G Suite) for email delivery, using the DirectAdmin control panel on Eco Web Hosting shared hosting services. Overview If you want your domain’s email to be handled by Google Workspace instead of your hosting server, you’ll need to update your DNS MX records. This guide will walk you through setting up the correct Google Workspace MX records via DirectAdmin. Prerequisites - Access to your Eco Web Hosting client area - DirectAdmin login credentials - A Google Workspace account (admin access) Step 1: Locate Your DNS Settings in DirectAdmin 1. Log in to your Eco Web Hosting client area. 2. Go to Manage Hosting next to your domain. 3. Access your DirectAdmin control panel. 4. In DirectAdmin, select DNS Management under the appropriate domain. > Note: Your domain must be using Eco Web Hosting’s nameservers for DNS changes here to take effect.Nameservers: > > > ns1.da.hostns.io > ns2.da.hostns.io > Step 2: Remove Existing MX Records 1. In the DNS Management screen, locate any existing MX records for your domain (e.g., mail.yourdomain.com or mx.enmail.co). 2. Click Delete next to each existing MX record to avoid conflicts. Step 3: Add Google Workspace MX Records Add the following MX records one by one using the “Add Record” function: | Priority | Mail Server | | -------- | ----------- | | 1 | ASPMX.L.GOOGLE.COM. | | 5 | ALT1.ASPMX.L.GOOGLE.COM. | | 5 | ALT2.ASPMX.L.GOOGLE.COM. | | 10 | ALT3.ASPMX.L.GOOGLE.COM. | | 10 | ALT4.ASPMX.L.GOOGLE.COM. | For each record: 1. Click Add Record. 2. Set the Type to MX. 3. For Name/Host, enter @ or leave blank (for the root domain). 4. For Value/Target, enter the mail server from the table above (copy exactly, including the trailing dot). 5. Set the Priority as shown. 6. Click Save. Example: Type: MX Name: @ Value: ASPMX.L.GOOGLE.COM. Priority: 1 Step 4: (Recommended) Add SPF Record for Google Workspace To improve email deliverability and prevent spoofing, add the following TXT record: 1. Click Add Record. 2. Set the Type to TXT. 3. For Name/Host, enter @. 4. For Value, enter: v=spf1 include:_spf.google.com ~all 5. Click Save. Step 5: Save and Wait for DNS Propagation - After saving your changes, DNS updates may take up to 24–48 hours to propagate worldwide. - Use tools like MXToolbox to check if your domain is using the correct MX records. Troubleshooting Email Still Going to Old Inbox? - Double-check that all old MX records are deleted. - Make sure the Google Workspace MX records are correct, including the trailing dots. - Confirm that your domain is using Eco Web Hosting nameservers. Not Receiving Email at All? - Check your DNS propagation status using MXToolbox or Google Admin Toolbox CheckMX. - Ensure that the priorities and values for each MX record are accurate. - Verify your Google Workspace setup and user account in the Google Admin console. SPF Issues or Delivery to Spam - Confirm you have only one SPF TXT record. If you had an old one, replace it with the new Google SPF record or merge them if needed. - Test sending and receiving using a Gmail or Outlook address. Additional Tips - Back up your current DNS records before making changes. - If you have custom subdomains or non-Google email services, consult their documentation for any necessary additional DNS settings. - For further help, visit our Email Hosting Help Articles. Need More Help? If you’ve followed these steps and still have issues, please submit a support ticket with details: - Your domain name - Screenshot of your MX records setup - Any error messages received - Steps you've already taken Our support team will be happy to assist!

Last updated on Aug 08, 2025

Troubleshooting Email Account Synchronization: Common Sync Errors and Solutions

Troubleshooting Email Account Synchronization: Common Sync Errors and Solutions **Description:**A comprehensive guide to diagnosing and resolving email synchronization problems across multiple mailboxes on shared hosting. This article is designed for shared hosting customers using cPanel, Webmail, and popular email clients, providing clear verification steps and practical solutions. Table of Contents - Understanding Email Synchronization - Step 1: Basic Checks Before Troubleshooting - Step 2: Verifying Your Email Settings - Step 3: Common Sync Errors and How to Fix Them - A. Authentication Errors - B. Server Connection Issues - C. Folder/IMAP Sync Problems - D. Mailbox Quota or Storage Full - E. SSL/TLS Mismatch - Step 4: Additional Troubleshooting and Tools - Frequently Asked Questions (FAQs) - Still Need Help? Understanding Email Synchronization Email account synchronization ensures your messages, folders, and status (read/unread, sent, deleted, etc.) are consistent across devices and platforms (mobile, desktop, webmail). If synchronization fails, you may see missing emails, unsent messages, or inconsistent folders. Step 1: Basic Checks Before Troubleshooting Before diving into specifics, check the following: - Internet Connection: Ensure your device is online. - Correct Password: Verify you are using the latest password for your mailbox. - Account Status: Confirm your hosting account is active and not suspended. - Storage Limits: Make sure your mailbox is not full. Step 2: Verifying Your Email Settings Double-check your email client (Outlook, Apple Mail, Thunderbird, mobile apps) is configured with the correct settings. Recommended IMAP Settings: Incoming Server (IMAP): mail.enmail.co Port: 993 Encryption: SSL/TLS Username: your full email address Password: your mailbox password Recommended SMTP Settings: Outgoing Server (SMTP): mail.enmail.co Port: 465 Encryption: SSL/TLS Username: your full email address Password: your mailbox password > Tip: Always use your full email address as the username and ensure "Require authentication" is enabled for outgoing mail. Step 3: Common Sync Errors and How to Fix Them A. Authentication Errors Symptoms: - "Login failed" - "Username or password incorrect" - Emails not syncing; prompts to re-enter password Solutions: 1. Re-enter your email address (ensure spelling and case are correct). 2. Reset your mailbox password via the Email Control Panel in your client area. 3. Remove and re-add the account in your email client if issues persist. B. Server Connection Issues Symptoms: - "Cannot connect to server" - "Connection timed out" - Server not responding Solutions: 1. Check for typos in server address (mail.enmail.co) and port numbers. 2. Ensure SSL/TLS is enabled. 3. Try connecting via Webmail to confirm server is accessible: - Go to: https://webmail.enmail.co 4. If using public Wi-Fi or corporate networks, try a different network—some networks block email ports. C. Folder/IMAP Sync Problems Symptoms: - Sent, Drafts, or custom folders not syncing - Only Inbox appears; other folders missing Solutions: 1. In your email client, ensure IMAP (not POP3) is selected during setup. 2. Re-subscribe to folders: - In most clients, right-click the account/folder list and choose “Subscribe” or “IMAP folders.” 3. Refresh folder list or restart the email client. Example (Outlook): - Go to Send/Receive > Update Folder List - Right-click the account > IMAP Folders > Query > Subscribe to missing folders D. Mailbox Quota or Storage Full Symptoms: - "Mailbox is full" - Unable to send or receive new emails - Sync halts unexpectedly Solutions: 1. Log in to Webmail and delete old or large emails (check Sent, Spam, and Trash folders). 2. Empty the Trash/Bin. 3. Increase your mailbox quota via the Email Control Panel (if your hosting plan allows). E. SSL/TLS Mismatch Symptoms: - "Certificate mismatch" - "Insecure connection" or "SSL error" Solutions: 1. Ensure SSL/TLS is selected as encryption type. 2. Use the official mail server name: mail.enmail.co 3. Accept the certificate if prompted, or update your client to the latest version. Step 4: Additional Troubleshooting and Tools - **Test via Webmail:**Log in to Webmail to check if emails appear and sync correctly. If Webmail works, the issue is with your local device or app. - **Check cPanel Email Trace:**Use cPanel’s Track Delivery feature to view message logs and delivery attempts. - **Use Email Setup Guides:**Refer to your hosting provider's guides for client-specific setup instructions. - **Check DNS Records:**Ensure your domain’s MX and SPF records are set correctly. In cPanel: - Go to Domains > Zone Editor - The MX record should point to mx.enmail.co - Add/verify SPF as: v=spf1 include:spf.enmail.co ~all Frequently Asked Questions (FAQs) **Q: Why are emails missing on my phone but visible in Webmail?**A: Check that your phone is set up using IMAP, not POP3. POP3 downloads and may delete mail from the server. **Q: My sent emails don’t appear on other devices.**A: Make sure your email client is set to save sent items on the server (IMAP) and not locally. **Q: Can I use third-party apps with my email?**A: Yes, as long as you use the correct IMAP/SMTP settings above. Still Need Help? If you’ve tried the steps above and your email still isn’t syncing correctly: - Gather the following details: - Affected email address(es) - Error messages/screenshots - Email client and device used - Steps already attempted - Submit a support ticket through your Eco Web Hosting client area for further assistance. For additional help, visit our Email Hosting Knowledge Base or contact support via ticket.

Last updated on Aug 08, 2025