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How to Configure Microsoft Outlook with Your Shared Hosting Email Account

Last updated on Aug 08, 2025

How to Configure Microsoft Outlook with Your Shared Hosting Email Account

Last updated: July 2025

Description

This guide walks you through configuring Microsoft Outlook to work seamlessly with your shared hosting email account. It covers recommended IMAP/SMTP settings, typical troubleshooting steps, and common mistakes to avoid. Written for shared hosting customers with basic technical knowledge.

Table of Contents

Prerequisites

  • Your mailbox is created in your hosting control panel
  • You have your email address and password
  • Microsoft Outlook installed on your device
  • Access to cPanel (or your hosting control panel) for mailbox management

Step 1: Gather Your Email Account Details

Before starting, make sure you have the following information:

  • Email Address: (e.g., info@yourdomain.com)
  • Password: (set when you created the mailbox)
  • Incoming Mail Server (IMAP): mail.enmail.co
  • IMAP Port: 993
  • Encryption: SSL/TLS
  • Outgoing Mail Server (SMTP): mail.enmail.co
  • SMTP Port: 465
  • Encryption: SSL/TLS
  • Username: (your full email address)
  • Password: (same as above)

Step 2: Create Your Mailbox (via cPanel)

If you haven’t created your mailbox yet:

  1. Log in to cPanel.
  2. Go to the Email section and click Email Accounts.
  3. Click + Create.
  4. Fill in:
    • Email (e.g. info)
    • Domain (choose your domain)
    • Password (choose a strong password)
    • Storage space (optional)
  5. Click Create.

You can also manage mailboxes via your provider's Email Control Panel if available.

Step 3: Open Microsoft Outlook and Start Setup

  1. Open Microsoft Outlook.
  2. Go to File > Add Account.
  3. Enter your full email address and click Connect.

If Outlook tries to auto-configure using Microsoft Exchange, choose "IMAP" instead.

Step 4: Enter Your Email Account Settings

When prompted, select IMAP and enter the following:

Setting Value
Incoming Server mail.enmail.co
IMAP Port 993
Encryption SSL/TLS
Outgoing Server mail.enmail.co
SMTP Port 465
Encryption SSL/TLS
Username your full email address
Password your mailbox password

Example:

Incoming Mail (IMAP):
Server: mail.enmail.co
Port: 993
Encryption: SSL/TLS

Outgoing Mail (SMTP):
Server: mail.enmail.co
Port: 465
Encryption: SSL/TLS

Username: info@yourdomain.com
Password: [your password]

> Important: Do not enable Secure Password Authentication (SPA) in Outlook.

Step 5: Test & Complete the Setup

  1. Click Next and wait for Outlook to test the account settings.
  2. If successful, you’ll see a confirmation screen.
  3. Click Finish to start using your mailbox in Outlook.

Troubleshooting Connection Issues

If you experience problems:

  • Authentication failed:
    • Double-check your email address and password.
    • Reset your password in cPanel if unsure.
  • Cannot connect to server:
    • Ensure you are using the correct server (mail.enmail.co), ports (993 for IMAP, 465 for SMTP), and SSL/TLS encryption.
    • Confirm your internet connection is active.
  • Emails not sending/receiving:

    • Check your MX and SPF records in cPanel’s Zone Editor:

      MX record:
  Host: @
  Value: mx.enmail.co
  Priority: 0

SPF record (TXT):
  Host: @
  Value: v=spf1 include:spf.enmail.co ~all

    • Remove any conflicting or outdated MX records.

  • SSL/TLS errors:
    • Confirm SSL/TLS is selected for both IMAP and SMTP.
    • Try removing and re-adding the account in Outlook.
  • Emails go to spam:
    • Review your message content and attachments.
    • Ensure SPF, DKIM, and DMARC records are set up correctly.

Common Configuration Mistakes & How to Avoid Them

  • **Wrong server names:**Use mail.enmail.co for both incoming and outgoing servers.
  • **Incorrect ports:**IMAP: 993 (SSL/TLS), SMTP: 465 (SSL/TLS)
  • **Not using full email address as username:**Enter the complete email address (e.g., info@yourdomain.com).
  • **Enabling SPA:**Do not enable Secure Password Authentication (SPA).
  • **Old or incorrect DNS records:**Remove outdated MX or SPF records via cPanel to prevent delivery issues.

Useful Tools & Further Help

**Still need help?**If you’ve followed this guide and still face issues, please submit a support ticket with details of your problem, error messages, and steps you’ve already tried.

For more guides and troubleshooting tips, visit our Email Hosting Help Articles.