Important Information: Migration to Our New Hosting Platform
We are excited to announce that your hosting services are being migrated to our brand-new, state-of-the-art
infrastructure! This move improves performance, reliability, and scalability for your websites and email services.
Please carefully review the information below to ensure a smooth experience.
Migration Process Overview
- You will receive an email notification once your migration is scheduled.
- You will receive an email notification once your migration process officially begins.
- Until you are notified, no changes to your settings are required.
- After the migration starts, you should update your settings as outlined below.
You can track the migration status of your services using our Migration Tracker:
👉 Migration Tracker
Immediate Action Required for Some Clients: DNS and Nameservers
If your domain is registered with another provider (i.e., not managed by us), we have been unable to update your DNS
records automatically.
You will need to manually update your nameservers to ensure your website and email services continue to function after
migration.
Update Your Nameservers to:
- ns1.da.hostns.io
- ns2.da.hostns.io
Important:
If these nameservers are not updated, your website and email services may stop working once the migration is complete.
If You Manage DNS Records Yourself (Custom DNS Settings)
If you manage your domain’s DNS records manually, you must also update your MX (Mail Exchanger) Record for email
delivery:
- MX Record:
Host: @
Value: mx.enmail.co
Priority: 0
Remove any existing MX records to avoid conflicts.
- SPF Record (TXT):
Host: @
Value: v=spf1 include:spf.enmail.co ~all
This allows our mail servers to send email on your domain’s behalf and helps prevent spoofing.
Other Actions You May Need to Take (After Receiving Your Migration Start Notification)
1. Check Your Migration Status
Use our Migration Tracker to confirm if your domain and services have been migrated.
2. Check Your Website
After migration, visit your website to ensure it is functioning correctly.
Example:
https://yourdomain.com
Note:
DNS propagation can take several hours, during which your site might be temporarily unavailable.
3. Update Your Email Client Settings
If you use an email client (e.g., Outlook, Apple Mail, Thunderbird), please update your settings:
Incoming Mail (IMAP) — Recommended:
- Server: mail.enmail.co
- Protocol: IMAP
- Port: 993
- Encryption: SSL/TLS
Outgoing Mail (SMTP):
- Server: mail.enmail.co
- Port: 465
- Encryption: SSL/TLS
If you prefer to use POP3:
- Incoming Mail (POP3) Server: mail.enmail.co
- Port: 995
- Encryption: SSL/TLS
📧 Important – Email Sync Delays
During the migration process, your emails are transferred automatically in the background. Depending on the number of
mailboxes and the volume of data being migrated, email synchronisation may take several hours to fully complete.
What to Expect:
- You may initially notice some missing emails in your inbox or folders.
- This is normal and temporary – the email sync process will continue running automatically in the background.
- No action is needed from you – your emails will continue to populate as the sync progresses.
Why this Happens:
Large mailboxes or accounts with many folders and messages take longer to transfer. Rather than interrupting your email
access during this time, we prioritise a smooth and continuous sync so you can continue working with minimal disruption.
Still Missing Emails After a While?
If you believe email delivery has been disrupted or if your mailbox appears incomplete after 48 hours, please:
1. Log out and back into your webmail or email client.
2. Ensure your email client settings match the updated configuration listed above.
3. Contact our support team via the Client Area if you still experience issues.
Important for Microsoft Outlook Users:
Please disable Secure Password Authentication (SPA) when setting up your account.
Important – PHP mail() function disabled:
Our new hosting platform disables the PHP mail() function by default to enhance security, prevent spam, and ensure
better email deliverability. If you have any scripts or applications that previously relied on mail(), you must now
switch to authenticated SMTP using our new server (mail.enmail.co on port 465 with SSL/TLS). Refer to the Outgoing Mail
(SMTP) settings above and update any web applications accordingly.
4. Update Webmail Access
You can access your email online through the new Webmail system:
👉 https://webmail.enmail.co
5. Important: Email Passwords Updated
As part of the migration, passwords for email accounts were updated automatically.
You can find your updated mailbox passwords by:
1. Visiting the Migration Tracker
2. Clicking ‘View’ next to your domain
3. Viewing the updated password information for your mailboxes
6. How to Update Mailbox Passwords (If Needed)
If you wish to change your mailbox passwords after migration:
1. Go to the Client Area
2. Under your service, click "Email" (as shown in the screenshot below)
3. You will be logged into Encuro, the new platform for email management
4. In Encuro, you can manage your mailbox settings and update passwords
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In Encuro, click the three dots (...) next to the mailbox, then select "Change Password".
New Backup System - JetBackup replaces 'Timeline Backups'
As part of the migration to our new infrastructure, the previous 'Timeline Backups' feature in StackCP will be replaced
by JetBackup.
JetBackup provides enhanced reliability and accessibility for your website backups. Key details include:
- Daily backups of your website files and databases
- 28-day retention period
You will be able to access and restore backups directly from your control panel post-migration. This change ensures
better protection and peace of mind for your data.
Please note, however, that backups taken previously will not be copied over to the new platform, but will instead be
taken moving forward from the date of your migration.
Seeing 'This website has been deactivated?'
If you see a “This website has been deactivated” message when visiting your site after migration, it is likely due to
one of the following reasons:
1. Your Domain Is Not Registered With Us
If your domain is registered with another provider, the necessary DNS changes could not be applied automatically.
👉 Action Required: Please update your domain’s nameservers to the following:
ns1.da.hostns.io
ns2.da.hostns.io
1. DNS Caching
Your computer or local network may still be using cached DNS data from before the migration.
👉 To resolve this, try the following:
- Clear your browser cache
- Flush your DNS cache:
- Windows: Open Command Prompt and run ipconfig /flushdns
- Mac: Open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
- Linux: Restart your nscd service or use your distribution’s specific method
- Restart your router or device
These steps should help ensure you are seeing the most up-to-date version of your website.
Note: The accounts will be removed from the previous hosting platform 28 days post-migration. An email will be sent 7
days before the date of the removal to provide sufficient notice.
Need Help?
If you encounter any issues or require assistance with updating your settings, our support team is available via the
Client Area.
We are here to support you every step of the way!
Summary Checklist
✅ Received migration start notification
✅ Confirmed migration status via Migration Tracker
✅ Nameservers updated if domain is externally registered
✅ MX Record updated if managing DNS manually
✅ Website checked and verified
✅ Email client settings updated
✅ Webmail access tested
✅ New mailbox passwords retrieved and used
✅ Mailbox passwords updated in Encuro if needed
