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Important Information: Migration to Our New Hosting Platform

Last updated on Jun 05, 2025

We are excited to announce that your hosting services are being migrated to our brand-new, state-of-the-art infrastructure! This move improves performance, reliability, and scalability for your websites and email services.

Please carefully review the information below to ensure a smooth experience.

Migration Process Overview

  • You will receive an email notification once your migration is scheduled.

  • You will receive an email notification once your migration process officially begins.

  • Until you are notified, no changes to your settings are required.

  • After the migration starts, you should update your settings as outlined below.

You can track the migration status of your services using our Migration Tracker:
👉 Migration Tracker

Immediate Action Required for Some Clients: DNS and Nameservers

If your domain is registered with another provider (i.e., not managed by us), we have been unable to update your DNS records automatically.
You will need to manually update your nameservers to ensure your website and email services continue to function after migration.

Update Your Nameservers to:

  • ns1.da.hostns.io

  • ns2.da.hostns.io

Important:
If these nameservers are not updated, your website and email services may stop working once the migration is complete.

If You Manage DNS Records Yourself (Custom DNS Settings)

If you manage your domain’s DNS records manually, you must also update your MX (Mail Exchanger) Record for email delivery:

  • MX Record:
    Host: @
    Value: mx.enmail.co
    Priority: 0

    Remove any existing MX records to avoid conflicts.

  • SPF Record (TXT):
    Host: @
    Value: v=spf1 include:spf.enmail.co ~all

    This allows our mail servers to send email on your domain’s behalf and helps prevent spoofing.

Other Actions You May Need to Take (After Receiving Your Migration Start Notification)

1. Check Your Migration Status

Use our Migration Tracker to confirm if your domain and services have been migrated.

2. Check Your Website

After migration, visit your website to ensure it is functioning correctly.

Example:
https://yourdomain.com

Note:
DNS propagation can take several hours, during which your site might be temporarily unavailable.

3. Update Your Email Client Settings

If you use an email client (e.g., Outlook, Apple Mail, Thunderbird), please update your settings:

Incoming Mail (IMAP) — Recommended:

  • Server: mail.enmail.co

  • Protocol: IMAP

  • Port: 993

  • Encryption: SSL/TLS

Outgoing Mail (SMTP):

  • Server: mail.enmail.co

  • Port: 465

  • Encryption: SSL/TLS

If you prefer to use POP3:

  • Incoming Mail (POP3) Server: mail.enmail.co

  • Port: 995

  • Encryption: SSL/TLS

📧 Important – Email Sync Delays

During the migration process, your emails are transferred automatically in the background. Depending on the number of mailboxes and the volume of data being migrated, email synchronisation may take several hours to fully complete.

What to Expect:

  • You may initially notice some missing emails in your inbox or folders.

  • This is normal and temporary – the email sync process will continue running automatically in the background.

  • No action is needed from you – your emails will continue to populate as the sync progresses.

Why this Happens:

Large mailboxes or accounts with many folders and messages take longer to transfer. Rather than interrupting your email access during this time, we prioritise a smooth and continuous sync so you can continue working with minimal disruption.

Still Missing Emails After a While?

If you believe email delivery has been disrupted or if your mailbox appears incomplete after 48 hours, please:

  1. Log out and back into your webmail or email client.

  2. Ensure your email client settings match the updated configuration listed above.

  3. Contact our support team via the Client Area if you still experience issues.

Important for Microsoft Outlook Users:

Please disable Secure Password Authentication (SPA) when setting up your account.

4. Update Webmail Access

You can access your email online through the new Webmail system:
👉 https://webmail.enmail.co

5. Important: Email Passwords Updated

As part of the migration, passwords for email accounts were updated automatically.

You can find your updated mailbox passwords by:

  1. Visiting the Migration Tracker

  2. Clicking ‘View’ next to your domain

  3. Viewing the updated password information for your mailboxes

6. How to Update Mailbox Passwords (If Needed)

If you wish to change your mailbox passwords after migration:

  1. Go to the Client Area

  2. Under your service, click "Email" (as shown in the screenshot below)

  3. You will be logged into Encuro, the new platform for email management

  4. In Encuro, you can manage your mailbox settings and update passwords

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In Encuro, click the three dots (...) next to the mailbox, then select "Change Password".

New Backup System - JetBackup replaces 'Timeline Backups'

As part of the migration to our new infrastructure, the previous 'Timeline Backups' feature in StackCP will be replaced by JetBackup.

JetBackup provides enhanced reliability and accessibility for your website backups. Key details include:

  • Daily backups of your website files and databases

  • 28-day retention period

You will be able to access and restore backups directly from your control panel post-migration. This change ensures better protection and peace of mind for your data.

Please note, however, that backups taken previously will not be copied over to the new platform, but will instead be taken moving forward from the date of your migration.

Seeing 'This website has been deactivated?'

If you see a “This website has been deactivated” message when visiting your site after migration, it is likely due to one of the following reasons:

  1. Your Domain Is Not Registered With Us

If your domain is registered with another provider, the necessary DNS changes could not be applied automatically.

👉 Action Required: Please update your domain’s nameservers to the following:

ns1.da.hostns.io

ns2.da.hostns.io

  1. DNS Caching

Your computer or local network may still be using cached DNS data from before the migration.
👉 To resolve this, try the following:

  • Clear your browser cache

  • Flush your DNS cache:

    • Windows: Open Command Prompt and run ipconfig /flushdns

    • Mac: Open Terminal and run sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

    • Linux: Restart your nscd service or use your distribution’s specific method

  • Restart your router or device

These steps should help ensure you are seeing the most up-to-date version of your website.

Need Help?

If you encounter any issues or require assistance with updating your settings, our support team is available via the Client Area.

We are here to support you every step of the way!

Summary Checklist

✅ Received migration start notification
✅ Confirmed migration status via Migration Tracker
✅ Nameservers updated if domain is externally registered
✅ MX Record updated if managing DNS manually
✅ Website checked and verified
✅ Email client settings updated
✅ Webmail access tested
✅ New mailbox passwords retrieved and used
✅ Mailbox passwords updated in Encuro if needed