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Billing & Account Management

By Dennis Nind

• 6 articles

How to View and Pay Your Invoice

Keeping track of your billing is easy through the Eco Web Hosting client area. You can view, download, and pay your invoices all in one place. 🧾 Step 1: Log in to Your Client Area Visit https://my.ecowebhosting.co.uk and log in using your account credentials. 💼 Step 2: Access Your Invoices 1. From the main dashboard, click Billing > My Invoices 2. You’ll see a list of all current and past invoices, along with their status (Paid, Unpaid, Cancelled) 💳 Step 3: Pay an Invoice 1. Click on any invoice listed as Unpaid 2. Review the invoice details 3. Select your payment method (e.g. saved card, PayPal) 4. Click Pay Now Once the payment is successful, the invoice status will update to Paid and you’ll receive a confirmation email. 📥 Download or Print an Invoice You can also download or print any invoice: - Open the invoice - Click Download PDF at the top-right corner

Last updated on Apr 30, 2025

How to Update Your Payment Method

Keeping your payment details up to date ensures uninterrupted service and successful renewals. You can easily add or update payment methods within your Eco Web Hosting client area. 🔐 Step 1: Log in to Your Client Area Go to https://my.ecowebhosting.co.uk and log in using your credentials. 💳 Step 2: Manage Saved Cards To manage or add new card details: 1. Go to Billing > Payment Methods 2. Click Add New Credit Card to securely add a new card 3. To make a card the default for future invoices, click Make Default ⚠️ Important: This sets the default card, but not necessarily your overall default payment method. See below to ensure all future invoices use the right method. 🧭 Step 3: Set Your Default Payment Method To ensure all future invoices use a specific method (e.g. credit/debit card): 1. Go to My Profile in your client area 2. Find the Default Payment Method section 3. Choose your preferred option (e.g. Credit/Debit Card) 4. Click Save Changes ✅ This will ensure that new invoices are generated with that payment method and will automatically charge saved cards where applicable. 💡 A Note on PayPal Subscriptions If you’ve previously used PayPal, be aware: - PayPal subscriptions are fixed to a recurring amount - If pricing changes (due to upgrades, discounts, or renewals), the subscription won’t update automatically - This can cause mismatches and failed or unassigned payments For this reason, we strongly recommend using a credit/debit card, as it offers more flexibility and avoids these limitations. 🗑 Removing a Card 1. Go to Billing > Payment Methods 2. Click the Delete icon next to any saved card Note: You can't delete a card that's linked to an unpaid invoice or active subscription.

Last updated on Apr 30, 2025

Understanding Your Invoice Status

In your Eco Web Hosting client area, each invoice has a status that reflects its current stage in the billing process. Knowing what these statuses mean can help you stay on top of payments and avoid any service interruptions. 📄 Where to Find Your Invoice Status 1. Log in at: https://my.ecowebhosting.co.uk 2. Go to Billing > My Invoices 3. Each invoice will display a status badge such as Paid, Unpaid, or Overdue 🔍 What Each Status Means ✅ Paid - The invoice has been paid successfully - No further action is needed ❌ Unpaid - The invoice is due and awaiting payment - Click into the invoice to pay online ⏳ Overdue - The due date has passed - Services linked to the invoice may be suspended if payment is not made - Late fees may apply depending on the service 🟠 Payment Pending - A payment has been initiated but hasn’t cleared yet - Most common with Direct Debit or some external payment processors (e.g. PayPal eCheques) - If the payment fails, the invoice will return to Unpaid, and a manual retry or alternate method may be required If a payment has been pending for more than 2–3 working days, please contact support to check the status 🚫 Cancelled - The invoice was voided — typically because the associated service was cancelled or changed - No payment is expected 🔁 Refunded - The invoice was paid, but has since been refunded (either fully or partially) - The refund will return to the original payment method

Last updated on Apr 30, 2025

How to Change Your Billing Contact

Keeping your billing contact information up to date ensures invoices, reminders, and renewal notices go to the right person — especially important for teams, organisations, or managed accounts. 🔐 Step 1: Log in to Your Client Area Visit https://my.ecowebhosting.co.uk and sign in. 👤 Step 2: Go to Your Profile 1. Click on your name in the top-right corner 2. Select My Profile from the dropdown 📝 Step 3: Update Your Billing Contact Info 1. Under the Contact Information section, you can update: - Name - Company (if applicable) - Email address (used for billing notifications) - Phone number - Address 2. Click Save Changes when done 💡 Optional: Add Additional Contacts If someone else (e.g. an accountant or colleague) needs to receive billing notifications: - Go to Contacts/Sub-Accounts - Click Add New Contact - Tick "General Emails" and "Invoice Emails" to allow billing-related communication

Last updated on Apr 30, 2025

How to View Your Billing History

Need to review previous payments, download past invoices, or check for recurring charges? You can easily access your complete billing history from your Eco Web Hosting client area. 🔐 Step 1: Log in to Your Client Area Go to https://my.ecowebhosting.co.uk and log in with your email address and password. 📄 Step 2: Access the Invoices Section 1. From the dashboard, navigate to Billing > My Invoices 2. You’ll see a full list of: - All invoices (paid and unpaid) - Issue dates - Due dates - Payment statuses 📥 Step 3: View, Download, or Print Invoices 1. Click any invoice in the list to open it 2. You’ll see a breakdown of services, dates, and charges 3. To keep a copy: - Click Download PDF at the top of the invoice - Or use your browser’s print function to save it as a PDF 🔁 Recurring Payments and Renewals Recurring hosting or domain services will generate new invoices automatically before renewal. Reviewing your billing history helps track these cycles and understand upcoming charges.

Last updated on Apr 30, 2025

Understanding PayPal Subscriptions for Web Hosting: A Customer Guide

Understanding PayPal Subscriptions for Web Hosting: A Customer Guide **Description:**This guide explains how PayPal subscriptions work with your Eco Web Hosting shared hosting package, how to manage and troubleshoot them, and why we recommend credit or debit card payments for the smoothest experience. Table of Contents - What is a PayPal Subscription? - How PayPal Subscriptions Work with Your Hosting - Limitations & Complexities of PayPal Subscriptions - Why Card Payments Are Preferred - Managing Your PayPal Subscription - How to Update or Cancel a PayPal Subscription - How to Set Up a New Subscription - Troubleshooting Common PayPal Subscription Issues - Frequently Asked Questions - Further Help What is a PayPal Subscription? A PayPal subscription is a recurring payment agreement between you and Eco Web Hosting, set up through your PayPal account. It automates your hosting payments, aiming to prevent service interruptions. How PayPal Subscriptions Work with Your Hosting - When you create a PayPal subscription for your hosting plan, PayPal automatically sends a fixed payment on a set schedule (usually monthly or annually). - The subscription is linked to the original invoice amount at the time of setup. - Once active, payments are processed automatically by PayPal, and your services are renewed. Limitations & Complexities of PayPal Subscriptions While PayPal subscriptions offer convenience, they come with important limitations: - **Fixed Payment Amount:**The subscription does not update if your hosting price changes (e.g. upgrades, downgrades, promotions, or renewal pricing). If your invoice amount ever changes, your PayPal subscription may underpay or overpay, resulting in failed payments or unassigned funds. - **Manual Management:**You must manually cancel old subscriptions if you upgrade/downgrade or switch packages. Otherwise, you risk duplicate or incorrect payments. - **Disconnects & Payment Gaps:**If your PayPal subscription is cancelled or fails, you must manually create a new one. Unpaid invoices can lead to service suspension if not resolved quickly. - **No Automatic Sync:**PayPal subscriptions do not automatically synchronize with your Eco Web Hosting account changes, unlike card payments. Why Card Payments Are Preferred We strongly recommend using a credit or debit card for your hosting payments: - **Automatic Sync:**Card payments update automatically with any changes to your hosting plan or renewal amounts, preventing payment issues. - **Easier Management:**You can add, remove, or update cards directly in your client area, with no need to manage external subscriptions. - **Fewer Payment Failures:**Card payments are less likely to encounter disconnects or delays, ensuring uninterrupted service. To switch to card payment, simply update your payment method in your client area. Managing Your PayPal Subscription How to Update or Cancel a PayPal Subscription To cancel an existing PayPal subscription: 1. Log in to your PayPal account. 2. Go to Settings > Payments > Manage Automatic Payments or use the Preapproved Payments page. 3. Find the Eco Web Hosting subscription. 4. Click Cancel or Remove. 5. Confirm the cancellation. Tip: Always cancel unused subscriptions to prevent unwanted charges. How to Set Up a New Subscription If your previous subscription is cancelled or you need to pay a new invoice: 1. Log in to your Eco Web Hosting client area:https://my.ecowebhosting.co.uk/ 2. Go to Billing > My Invoices. 3. Click on the Unpaid invoice. 4. Choose PayPal as your payment method. 5. On PayPal’s site, select Create Subscription and confirm. Important: The new subscription will only cover the current invoice amount. If your hosting price changes in the future, you must create a new subscription. Troubleshooting Common PayPal Subscription Issues 1. Payment Not Matching Invoice If your PayPal payment does not match your invoice: - The subscription may be sending an old (incorrect) amount. - Solution: - Cancel your old PayPal subscription. - Pay the outstanding invoice manually or set up a new subscription for the updated amount. 2. Subscription Cancelled or Failed If your subscription is cancelled (either by you or PayPal): - You will need to make a manual payment for any outstanding invoices. - Set up a new subscription if you wish to automate future payments. 3. Double Payments / Duplicate Subscriptions If you have more than one active PayPal subscription with us: - Log in to PayPal and cancel the unnecessary subscriptions. - Only keep the subscription linked to your current hosting invoice. Frequently Asked Questions Q: Can I update the payment amount of my PayPal subscription? No. PayPal subscriptions are fixed to the original amount. If your hosting price changes, you must cancel the old subscription and set up a new one. Q: What happens if my PayPal subscription underpays my invoice? Your invoice remains unpaid and your service may be suspended. You’ll need to pay the outstanding balance manually. Q: How do I know which subscription to cancel in PayPal? Look for active subscriptions or preapproved payments to "Eco Web Hosting" or similar, and check the reference or start date against your hosting invoices. Further Help - For persistent payment problems, or if you’re unsure which subscription to cancel, please submit a support ticket from your client area. - For more information about managing your payment methods, see:How to Update Your Payment Method - For general billing questions, visit:Billing & Account Management - Eco Web Hosting Knowledgebase Remember: Using a credit or debit card is the simplest and most reliable way to ensure your hosting payments remain up to date and hassle-free!

Last updated on Aug 08, 2025