Home Billing & Account Management Understanding PayPal Subscriptions for Web Hosting: A Customer Guide

Understanding PayPal Subscriptions for Web Hosting: A Customer Guide

Last updated on Aug 08, 2025

Understanding PayPal Subscriptions for Web Hosting: A Customer Guide

**Description:**This guide explains how PayPal subscriptions work with your Eco Web Hosting shared hosting package, how to manage and troubleshoot them, and why we recommend credit or debit card payments for the smoothest experience.

Table of Contents

What is a PayPal Subscription?

A PayPal subscription is a recurring payment agreement between you and Eco Web Hosting, set up through your PayPal account. It automates your hosting payments, aiming to prevent service interruptions.

How PayPal Subscriptions Work with Your Hosting

  • When you create a PayPal subscription for your hosting plan, PayPal automatically sends a fixed payment on a set schedule (usually monthly or annually).
  • The subscription is linked to the original invoice amount at the time of setup.
  • Once active, payments are processed automatically by PayPal, and your services are renewed.

Limitations & Complexities of PayPal Subscriptions

While PayPal subscriptions offer convenience, they come with important limitations:

  • **Fixed Payment Amount:**The subscription does not update if your hosting price changes (e.g. upgrades, downgrades, promotions, or renewal pricing). If your invoice amount ever changes, your PayPal subscription may underpay or overpay, resulting in failed payments or unassigned funds.
  • **Manual Management:**You must manually cancel old subscriptions if you upgrade/downgrade or switch packages. Otherwise, you risk duplicate or incorrect payments.
  • **Disconnects & Payment Gaps:**If your PayPal subscription is cancelled or fails, you must manually create a new one. Unpaid invoices can lead to service suspension if not resolved quickly.
  • **No Automatic Sync:**PayPal subscriptions do not automatically synchronize with your Eco Web Hosting account changes, unlike card payments.

Why Card Payments Are Preferred

We strongly recommend using a credit or debit card for your hosting payments:

  • **Automatic Sync:**Card payments update automatically with any changes to your hosting plan or renewal amounts, preventing payment issues.
  • **Easier Management:**You can add, remove, or update cards directly in your client area, with no need to manage external subscriptions.
  • **Fewer Payment Failures:**Card payments are less likely to encounter disconnects or delays, ensuring uninterrupted service.

To switch to card payment, simply update your payment method in your client area.

Managing Your PayPal Subscription

How to Update or Cancel a PayPal Subscription

To cancel an existing PayPal subscription:

  1. Log in to your PayPal account.
  2. Go to Settings > Payments > Manage Automatic Payments or use the Preapproved Payments page.
  3. Find the Eco Web Hosting subscription.
  4. Click Cancel or Remove.
  5. Confirm the cancellation.

Tip: Always cancel unused subscriptions to prevent unwanted charges.

How to Set Up a New Subscription

If your previous subscription is cancelled or you need to pay a new invoice:

  1. Log in to your Eco Web Hosting client area:https://my.ecowebhosting.co.uk/
  2. Go to Billing > My Invoices.
  3. Click on the Unpaid invoice.
  4. Choose PayPal as your payment method.
  5. On PayPal’s site, select Create Subscription and confirm.

Important: The new subscription will only cover the current invoice amount. If your hosting price changes in the future, you must create a new subscription.

Troubleshooting Common PayPal Subscription Issues

1. Payment Not Matching Invoice

If your PayPal payment does not match your invoice:

  • The subscription may be sending an old (incorrect) amount.
  • Solution:
    • Cancel your old PayPal subscription.
    • Pay the outstanding invoice manually or set up a new subscription for the updated amount.

2. Subscription Cancelled or Failed

If your subscription is cancelled (either by you or PayPal):

  • You will need to make a manual payment for any outstanding invoices.
  • Set up a new subscription if you wish to automate future payments.

3. Double Payments / Duplicate Subscriptions

If you have more than one active PayPal subscription with us:

  • Log in to PayPal and cancel the unnecessary subscriptions.
  • Only keep the subscription linked to your current hosting invoice.

Frequently Asked Questions

Q: Can I update the payment amount of my PayPal subscription?

No. PayPal subscriptions are fixed to the original amount. If your hosting price changes, you must cancel the old subscription and set up a new one.

Q: What happens if my PayPal subscription underpays my invoice?

Your invoice remains unpaid and your service may be suspended. You’ll need to pay the outstanding balance manually.

Q: How do I know which subscription to cancel in PayPal?

Look for active subscriptions or preapproved payments to "Eco Web Hosting" or similar, and check the reference or start date against your hosting invoices.

Further Help

Remember: Using a credit or debit card is the simplest and most reliable way to ensure your hosting payments remain up to date and hassle-free!