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How to Clear Browser Cache and Resolve Website Rendering Problems

Last updated on Aug 08, 2025

How to Clear Browser Cache and Resolve Website Rendering Problems

**Description:**A step-by-step guide for shared hosting customers on how to clear browser cache on various devices to fix website display and loading issues. Includes practical troubleshooting and tips for resolving common browser-related problems.

Why Clear Your Browser Cache?

Your browser stores files (like images, CSS, and JavaScript) locally to speed up website loading. Sometimes, these cached files become outdated or corrupted, causing:

  • Pages not updating after changes
  • Broken layouts or missing images
  • Login or form errors

Clearing your browser cache forces your browser to fetch the latest files from your website, which often resolves these issues.

How to Clear Browser Cache: Step-by-Step

Google Chrome

Desktop (Windows & macOS)

  1. Click the three dots in the top-right corner.
  2. Go to More Tools > Clear browsing data.
  3. In the popup:
    • Time range: Select All time for a full cache clear.
    • Tick Cached images and files (you may also select Cookies if troubleshooting login issues).
  4. Click Clear data.

Mobile (Android & iOS)

  1. Tap the three dots (Android) or ... (iOS) at the bottom or top.
  2. Go to History > Clear browsing data.
  3. Select Cached images and files.
  4. Tap Clear data.

Mozilla Firefox

Desktop

  1. Click the menu button (three lines) in the top-right.
  2. Choose Settings > Privacy & Security.
  3. Scroll to Cookies and Site Data, click Clear Data....
  4. Select Cached Web Content.
  5. Click Clear.

Mobile

  1. Tap the menu button.
  2. Go to Settings > Delete browsing data.
  3. Select Cache (and Cookies if needed).
  4. Tap Delete browsing data.

Microsoft Edge

Desktop

  1. Click the three dots in the top-right.
  2. Go to Settings > Privacy, search, and services.
  3. Under Clear browsing data, click Choose what to clear.
  4. Select Cached images and files.
  5. Click Clear now.

Mobile

  1. Tap the three dots.
  2. Go to Settings > Privacy and security > Clear browsing data.
  3. Select Cached images and files.
  4. Tap Clear.

Apple Safari

macOS

  1. Click Safari > Preferences > Advanced.
  2. Tick Show Develop menu in menu bar.
  3. In the menu bar, click Develop > Empty Caches.

iPhone / iPad

  1. Open Settings > Safari.
  2. Tap Clear History and Website Data.

Troubleshooting Tips

1. Use Incognito/Private Browsing

Open your website in an Incognito (Chrome) or Private (Firefox/Safari/Edge) window to rule out cache issues.If the site works here, your main browser cache is likely the problem.

2. Hard Refresh

Forcing a full reload can bypass cache for the current page:

  • Windows: Ctrl + F5
  • Mac: Cmd + Shift + R

3. Clear DNS Cache (Advanced)

If you’ve recently updated DNS or migrated hosting, your device may cache old DNS records.

Windows Command Prompt:

ipconfig /flushdns

macOS Terminal:

sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

4. Test on Another Device or Network

Sometimes, your local network or another device might cache data. Try accessing your site from a different device or using mobile data.

Practical Example: After Website Updates

If you’ve used cPanel File Manager or an FTP client to update website files (like images or stylesheets), and changes aren’t showing:

  1. Clear your browser cache using the steps above.
  2. Try a hard refresh.
  3. If the issue persists, clear your device’s DNS cache (see above).
  4. Ask a friend to check the site—if they see the updates, it’s a local cache issue.

When to Contact Support

If you’ve cleared your browser and DNS cache and still face issues (such as persistent errors or missing content), it could be server-side or code-related.Please submit a support ticket from your Eco Web Hosting client area and include:

  • The affected domain
  • Screenshots of the problem
  • Steps you’ve already tried

Summary Checklist

  • [x] Cleared browser cache
  • [x] Tried Incognito/Private mode
  • [x] Performed a hard refresh
  • [x] Cleared device DNS cache (if needed)
  • [x] Tested on another device/network

For more tips, visit our Help Centre or open a support ticket if you need further assistance.